Frequently Asked Questions

Everything you need to know about shopping with Garden Store Direct.

What are your standard delivery times?

Most orders are processed within 24 hours and delivered within 3-5 working days. Larger garden furniture sets may require specialist two-man delivery, which typically takes 7-10 working days.

Do you offer international shipping?

Currently, we only ship to addresses within the mainland UK. Some remote areas or islands may incur additional shipping surcharges at checkout.

What is your return policy for garden furniture?

We offer a 30-day return policy. Items must be unused, in their original packaging, and in a resalable condition. Please note that return shipping costs for large furniture items are the responsibility of the customer.

Are your wooden products sustainably sourced?

Yes, we are committed to sustainability. All our wooden garden structures and furniture are crafted from FSC-certified timber, ensuring they come from responsibly managed forests.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking link and a unique reference number to monitor your delivery's progress.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and Apple Pay for a secure and seamless checkout experience.