Returns & Exchanges

At Garden Store Direct, we want you to be completely satisfied with your home and garden purchases. If an item isn't quite right, you can return it within 30 days of delivery for a full refund or exchange.

1

Initiate Your Return

Log into your account or use our guest portal to select the items you wish to return and receive a unique Return Merchandise Authorization (RMA) number.

2

Pack Your Items

Securely place the unused items in their original packaging, ensuring all hardware, cushions, and assembly tools are included to prevent damage during transit.

3

Ship to Our Warehouse

Affix the provided shipping label to your parcel and drop it off at any authorized carrier location; please keep your tracking receipt for your records.

4

Receive Your Refund

Once our quality control team inspects the returned garden goods, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing